Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.

If youwant to return or exchange,please return the items to us in their original condition (must be unworn,unaltered, and unwashed with all tags attached) with 30 days of the shipping date.

we will issue a refund on receipt, or  exchange the item for a different size/color if preferred. Due to process return / exchange,please contact.

H2H CUSTOMER SERVICE

E-MAIL: juswns0516@hanmail.net

All the return must use stand shipping method. Customer is reponsible for send package to H2H and take a picture of return receipt to send CS team for verification.

After H2H verify return receipt and receive package at our warehouse, we will contact you to ask if you want return or exchange.You may contact with customer service to check up on your return/exchange process.

ALL Returns/Exchange must be unworn,unaltered,and unwashed with all tags attached

RETURN/EXCHANGE

-The item is your responsibility until it reaches us. You must take a picture  of receipt(picture must be readable)

-The cost of returning the time to us is your responsibility.please attach picture of returnreceipt to CS e-mail for faster refund/exchange.

-For faster return/exchange service,plese contact customer care quoting your order number, your name and address, details of the product and the reason for for return, and whether you require a refund or a replacement

*Please return the item back to the following address below with your buyer name/order #reason and whether you would like to exchange or refund.For return, plese attach tracking number and picture of your receipt of parcel to CS e-mail. If it's not defect, shipping expense is at your own expense.

RETURN ADDRES

HAVE2HAVE

17300 Marquardt Ave Cerritos CA 90703

DEFECTIVE ITEM

If the item you received is faulty, defective(size difference does not count as faulty), please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.We will then advise on how to proceed with the return. You have 30 days from shipping date of the faulty item to return it to us.

I RECEIVED THE WRONG ITEM

If the item you received is not what originally ordered, please contact customer care quoting your order number,your name and address,details of the product and the reason for return,and whether you requore a refund or a replacement.We will refund the return shipping if a copy of the shipping receipt is attached. Please note only standare carrier services will be refunded.We will then advise on how to proceed with the return.